At Health Concepts we aim to provide appointment times for our patients at their most preferred times, whilst at the same time being able to allow for emergency appointments.
To do this, we require a reasonable period of notice if you need to reschedule or cancel your appointment, so that we can offer your appointment time to someone who really needs it.
We respect that your time is valuable and we appreciate that you understand ours is too.
We have a 24 hour cancellation policy or in the event of an emergency a minimum of 4 hrs.
We will at times call the day before to confirm your appointment, however due to the nature of the management of our business this is not to be expected. By booking an appointment with our clinic it is expected you will arrive promptly for the allocated time.
Clients who make a booking and subsequently fail to present for their designated appointment (and have not contacted the clinic to cancel their appointment), will in future be required to pre-pay upon booking all future appointments.
Health Concepts do not issue refunds for cancelled appointments.
To cancel or reschedule your appointment, you may:
- Call our clinic on (07) 54328812.
We may not always answer the phone due to being with clients or out of operating hours, please leave a message on our message bank.
- Email the clinic at firstname.lastname@example.org at least 24 hours before your appointment if you need to reschedule or cancel.
- Contact us via our website www.health-concepts.com.au/contact-us
- Message us via our Facebook page www.facebook.com/HealthConceptsTWB
If you have any questions about this policy please call us on (07) 54328812.
Thank you to everyone who already does this. We appreciate it!